CLIENT RELATIONSHIP MANAGEMENT
Client relationship management made easy
We’ve made a traditional document management service even richer so that you can deliver the highest standard of client service. Know your clients better with a complete record of all interactions on file.
Dedicated workspace for each client
Use FYI’s Client Workspace to view an up-to-date summary of each client’s affairs including recent emails, documents and interactions and any outstanding tasks. This dedicated client view improves productivity by ensuring relevant information is at your fingertips. For example, while on a phone call, a partner can easily access all recent interactions and outstanding tasks for a client.
Instant access to recent emails, documents and interactions
The documents list in the Clients Workspace provides a contextual list of all emails, documents and interactions that have occurred for the client across the practice in reverse date order. This provides all users with a holistic view of recent documents and interactions for the client, helping to make better decisions and avoid mistakes.
Record meetings, phone calls and file notes to complete the picture
Record client meetings, phone calls and file notes quickly and easily. Ensure that all client interactions are captured to provide an accurate history of every client relationship.
View information for Family Groups
Expand the filtering of list views for documents and tasks to include the entire family group for a chosen client.
Want to see FYI in action?
Visit our video library for an introduction to key features.
FYI is changing the way accounting practices work – for the better!
We have been a client of FYI since January 2019 and are delighted with the product and its evolving road map. The level of client service and responsiveness to enhancements has been impressive. FYI is certainly an industry leader and best practice solution.
Director – Invigor8 Accountants and Advisors
God, I love this program!
Partner – Coverdale Business Solutions
One of the biggest frustrations we have is people not finding procedures easily and filing documents in different places. FYI’s structured filing system solves these problems perfectly. Thanks for putting together such an awesome program.
CEO/Director - Skinner Hamilton
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